Turn Missed Leads Into Reviews, Repeat Business, And Referrals
Built on GoHighLevel • Designed for Local Service Based • Kaizen: Continuous Improvement
Kaizen Approach
Slow follow-up/leads go cold
No-shows & leaks in the pipeline
Few reviews/low repeat business
KAIZEN PROBLEM / SOLUTION
If You Don’t Follow Up Fast, You Don’t Get Paid
Most local businesses are bleeding money because:
- Leads sit in the inbox until “someone has time”
- No-shows and cancellations kill the calendar
- Reviews are random, repeat business is luck
Our 3-Step Kaizen System
We map your lead flow and customer journey to find leaks in speed‑to‑lead, booking, and retention.
SYSTEM MAP (WHAT ACTUALLY HAPPENS)
Leads enter from ads, social media, Google search, or referrals—wherever your audience discovers you.
Instantly capture details via website forms or chat widget, ensuring no visitor slips away.
Automatic text and email go out within 60 seconds, keeping you first in the prospect’s mind.
Leads are filtered into your pipeline stages, helping you prioritize hot opportunities.
Integrated calendar booking makes it easy for prospects to confirm a time that works.
Automated reminders reduce cancellations, while rescue flows re-engage missed appointments.
Your team focuses on delivery, while the system keeps tracking the customer journey in the background.
Right after service, an automated drip requests 5-star reviews with prebuilt reply templates.
After-service messages build loyalty with tips, offers, and upsells tailored to the client.
At 90/180 days, campaigns win back past customers and encourage referrals from happy ones.
Core Automations
Missed-Call Text Back
Speed-to-Lead (SMS + email in <60s)
Appointment reminders + no-show rescue
Review request drips (with reply templates)
90/180-day reactivation campaigns
Web chat → SMS handoff
Integrations & Data
Process Timeline
Portfolios & Case Studies
Review Marketing
From 80 → 210 Google Reviews
Goal:
Increase social proof and improve Google Business Profile ranking through consistent, automated review generation.
Actions:
- Installed automated post-visit review requests
- Added QR reviews inside the clinic
- Built SMS + email review drips
- Created response templates for all new reviews
Results:
+130 new reviews in under 4 months
4× increase in review frequency
Higher map-pack visibility and local trust
Follow-Up Sequences
Speed-to-Lead + No-Show Prevention
Goal:
Close the gap between inquiries and bookings by automating patient follow-up and appointment reminders.
Actions:
- Missed-call text-back
- Speed-to-lead SMS in under 60 seconds
- Automated appointment reminders
- No-show rescue sequences
- 90/180-day reactivation campaigns
Results:
Higher booking rates, fewer no-shows, and more returning patients without extra admin work.
Email Campaign
Monthly Branding + Offer Highlights
Goal:
Increase patient engagement, highlight new services, and keep the clinic top-of-mind.
Actions:
- Designed monthly branded email campaigns
- Wrote value-driven copy centered around seasonal health and clinic updates
- Integrated links to booking pages and featured services
- Optimized for mobile and deliverability
Results:
Consistent email open rates above industry average, more repeat visits, and improved patient retention.
Portfolios & Case Studies
Solutions for Personal Brands
Home Services Portfolio
Health & Wellness
Legal & Finance
Packages
Starter
Lead Capture Essentials
$50.00
- Speed‑to‑lead sequences
- Missed‑Call Text Back
- 1 basic pipeline
- Appointment reminders
- Simple review request flow
Growth – Bookings
Reviews Engine
$50.00
- Multi‑stage pipeline
- No‑show rescue flows
- Review drips + simple nurture campaigns
- Dashboard for leads, bookings, and reviews
Authority
Full Retention OS
$50.00
- Everything in Growth
- Reactivation / upsell / referral systems
- Multi‑location routing rules
- Custom dashboards
- SOPs + team training videos
Frequently Asked Questions
What platform do you use?
Who owns the data?
How long to go live?
What support do we get?
7 Plug-and-Play Automation Templates (GHL) – Free
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